Shipping policy
Egitex Shipping Policy
Welcome to Egitex's shipping policy page. We value your business and are committed to offering efficient and trustworthy shipping services for our customers. Please take a moment to review our shipping guidelines detailed below.
1. General Information
- All orders are subject to product availability. If an item you ordered is out of stock, we will notify you and give you the option to either wait for the item to become available or receive a refund.
2. Shipping Locations
- We currently offer shipping exclusively within Australia.
3. Shipping Rates
- Egitex is pleased to provide FREE shipping on all orders Australia-wide. No minimum purchase required.
4. Tracking Information
- While we endeavor to provide tracking for all shipments, please be aware that some items may be shipped without tracking capabilities. We will notify you at the time of dispatch if your order does not include tracking.
5. Delivery Time
- Orders typically arrive within 5-7 business days. However, delivery times can vary depending on the destination, time of year, and other factors.
6. Damaged Items in Transport
- If you notice any damage to the packaging or the item itself upon delivery, please contact us immediately.
7. Returns
- For details on returning a product, kindly refer to our Returns Policy, available on our website.
8. Queries
- If you have questions about the delivery, shipment of your order, or any other concerns, please get in touch with us.
Thank you for choosing Egitex. We look forward to serving you and ensuring your shopping experience is seamless.